Privacy Policy / Terms & Conditions
Privacy Policy
Effective Date: October 2, 2026
Del Rio Cleaner ("Del Rio Cleaner," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, contact us, request pickup or delivery, submit a form, communicate with us by text message, or otherwise interact with Del Rio Cleaner.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect your name, mailing or service address, email address, telephone or mobile phone number, pickup and delivery information, service preferences and instructions, customer account information, appointment or service-request information, communications you send to us, and information necessary to process payments. When you visit our website, we or our service providers may automatically collect technical information such as IP address, browser and device type, operating system, pages visited, date and time of visits, referring website, general geographic information, cookies, and advertising or analytics identifiers where applicable.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to provide dry cleaning, laundry, alterations, pickup, delivery, and related services; manage orders; communicate about orders and services; schedule pickups and deliveries; respond to requests; process payments; send service-related communications; send promotional communications where permitted; send SMS messages where appropriate consent has been obtained; improve our services and website; measure advertising effectiveness; prevent fraud; maintain security; and comply with legal obligations.
3. TEXT MESSAGES AND SMS MARKETING
If you voluntarily provide your mobile telephone number and separately opt in to receive marketing or promotional text messages from Del Rio Cleaner, you may receive recurring SMS messages regarding promotions, special offers, services, reminders, or other marketing communications. Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services from Del Rio Cleaner. You may withdraw your consent at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or another reasonable opt-out request. After you opt out, we may send a single confirmation message, but we will not send additional marketing text messages unless you provide consent again. Providing your telephone number does not automatically constitute consent to receive marketing text messages. Where required by law, marketing SMS consent will be obtained through an appropriate affirmative opt-in.
4. SERVICE-RELATED TEXT MESSAGES
We may use your telephone number to communicate regarding services you have requested, including pickup and delivery, order status, order completion, appointments, customer service, account or payment matters, and other communications directly related to a transaction or service you requested.
5. HOW WE SHARE PERSONAL INFORMATION
We may disclose personal information to service providers reasonably necessary to operate our business, including website hosting, website management, customer communication, SMS/text messaging, email, payment processing, pickup and delivery, customer relationship management, advertising and marketing, analytics, fraud prevention, information technology, and security providers. We may also disclose information when necessary to comply with applicable law, legal process, court orders, governmental requests, or to protect the rights, safety, and property of Del Rio Cleaner, our customers, or others. We do not sell customer lists for the purpose of allowing unrelated businesses to market directly to our customers.
6. ONLINE ADVERTISING AND TRACKING
We may use third-party advertising and analytics services to understand website use, measure advertising campaigns, and improve marketing. These technologies may include cookies, pixels, tags, web beacons, and similar technologies. Depending on the services used, third parties may receive information such as IP address, device information, browser information, pages visited, and advertising identifiers.
7. CALIFORNIA PRIVACY RIGHTS
California residents may have privacy rights under applicable California law, including rights relating to knowing categories of personal information collected, purposes of collection and use, categories of sources and third parties, requesting access, requesting deletion subject to exceptions, requesting correction where applicable, opting out of sale or sharing where applicable, and limiting certain uses or disclosures of sensitive personal information where applicable.
8. HOW TO SUBMIT A PRIVACY REQUEST
To submit a privacy-related request, contact us by email at [email protected], by phone at (209) 524-0905, or by mail at Del Rio Cleaner, 1300 Sylvan Avenue, Suite C-1, Modesto, CA 95355. To protect customer information, we may need to verify your identity before completing certain requests.
9. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and fulfill other legitimate business purposes.
11. CHILDREN'S PRIVACY
Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our website.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, security, or policies.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When material changes are made, we may update the effective date and provide additional notice when required.
14. CONTACT US
Del Rio Cleaner
1300 Sylvan Avenue, Suite C-1
Modesto, CA 95355
(209) 524-0905[email protected]delriocleaners.com
Terms and Conditions
Effective Date: October 2, 2026
Welcome to Del Rio Cleaner. These Terms and Conditions ("Terms") govern your use of the Del Rio Cleaner website and your use of our services.
By accessing our website or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. ABOUT DEL RIO CLEANER
Del Rio Cleaner provides professional dry cleaning, laundry, alterations, pickup and delivery, and related garment-care services. Services, pricing, processing times, and availability may vary depending on the item, condition, location, service requested, and other circumstances.
2. WEBSITE USE
You agree to use our website only for lawful purposes. You may not use the website for fraudulent or unlawful purposes, interfere with website security, introduce malicious software, attempt unauthorized access, improperly collect information, or misrepresent your identity or relationship with Del Rio Cleaner.
3. SERVICE REQUESTS
Submitting a request through our website does not necessarily create a confirmed service appointment. We may contact you to confirm service details, pricing, pickup or delivery information, or other details before accepting a request.
4. PRICING
Prices displayed on our website, advertisements, or other materials may change. Certain items require inspection before a final price can be determined. Additional charges may apply for garment or item type, fabric or stains, special treatment, size or weight, special handling, alterations, rush service, pickup or delivery, or unusual cleaning or restoration requirements.
5. GARMENT AND ITEM CARE
Customers are responsible for providing accurate information regarding garments and other items, including known stains, damage, defects, special finishes, embellishments, or care instructions. Del Rio Cleaner uses commercially reasonable care, but certain materials, dyes, finishes, embellishments, adhesives, coatings, or prior damage may create risks that cannot always be identified before processing. We are not responsible for damage caused by manufacturer defects, improper labeling or care instructions, pre-existing damage, weak or deteriorated fabrics, age-related deterioration, unstable dyes, improper construction, embellishments, items unsuitable for the requested cleaning method, or damage that could not reasonably be identified before processing.
6. ALTERATIONS
Alteration services are performed according to customer instructions. Customers are responsible for reviewing alteration instructions, measurements, and requested changes before work begins. Additional charges may apply when additional work is requested.
7. PICKUP AND DELIVERY
Pickup and delivery availability depends on service area, scheduling, weather, traffic, staffing, and other operational circumstances. We make reasonable efforts to meet scheduled times, but pickup and delivery times are estimates and may change. Customers are responsible for accurate contact and delivery information.
8. PAYMENT
Customers agree to provide accurate payment information and authorize Del Rio Cleaner or its payment provider to process applicable charges for services requested.
9. ABANDONED OR UNCLAIMED ITEMS
Customers are responsible for retrieving completed orders within a reasonable period after notification. Where permitted by applicable law, Del Rio Cleaner may apply storage fees or take other appropriate action concerning items that remain unclaimed for an extended period. Any disposition of unclaimed property will be handled in accordance with applicable California law.
10. TEXT MESSAGE TERMS
If you opt in to receive marketing text messages from Del Rio Cleaner, you agree that we may send recurring promotional SMS messages to the mobile number you provided. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing goods or services. You may opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, END. After opting out, you may receive one final confirmation message. For assistance, reply HELP or contact Del Rio Cleaner.
11. ELECTRONIC COMMUNICATIONS
When you communicate with Del Rio Cleaner electronically, including through our website, email, or text messaging, you consent to receive electronic communications related to your request, transaction, account, or services. Promotional communications may be opted out of as described in these Terms and our Privacy Policy.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, website content, including text, logos, graphics, photographs, designs, trademarks, service marks, and other materials, is owned by or licensed to Del Rio Cleaner and may not be copied, reproduced, modified, distributed, or used commercially without permission.
13. THIRD-PARTY SERVICES
Our website may integrate with or link to third-party services, including payment processors, scheduling systems, mapping services, advertising platforms, analytics providers, and communication providers. Those third parties may have their own terms and privacy policies.
14. WEBSITE AVAILABILITY
We strive to keep our website available and accurate; however, we do not guarantee that it will always be available, uninterrupted, error-free, or free from security vulnerabilities.
15. DISCLAIMERS
To the fullest extent permitted by law, Del Rio Cleaner provides the website and its content on an "as available" basis. Nothing in these Terms is intended to waive or limit rights or protections that cannot legally be waived or limited under applicable law.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Del Rio Cleaner will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services, except where such limitation is prohibited by law.
17. INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or misuse of our services.
18. GOVERNING LAW
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time. Updated Terms will be posted on this website with a revised effective date.
20. CONTACT INFORMATION
Del Rio Cleaner
1300 Sylvan Avenue, Suite C-1
Modesto, CA 95355
(209) 524-0905[email protected]delriocleaners.com